From the practice’s own data to what patients find, in seven steps.
01 · The practice’s own data
One truth per location.
The name on the door, the address, phone, website and opening hours are kept once for each location. Listings and AI answers are checked against them.
Gone
a different phone number in every listing02 · What each listing shows
Compared, not eyeballed.
Someone records what a listing on a map or a portal shows today, and Radi-O compares it line by line. “Str.” and “Straße”, “+49 30” and “030” count as the same. A wrong number or an old address is critical, and so is a listing nobody has claimed: nobody can correct it.
Gone
comparing listings by eye03 · Rules for name and address
Flagged before a platform acts.
Words like “Bester” (best), “Top”, “Nr. 1” or “24/7”, or stars, in a practice’s name, and a P.O. box, c/o or coworking address are flagged: on the listing, and on the name the practice plans to use. So are two categories that name the same service.
Gone
learning the rules from a suspended listing04 · Suggestions
Only the clean kind.
What’s missing from the practice’s data, where no listing is linked yet, which listing was never checked. Never a stuffed name, never asking only happy patients for reviews, never a reward for one.
Gone
growth tips that break the rules05 · Reviews
One list, and a nudge.
Two review portals are read twice a day. New reviews land in one task list, by location and portal. Three stars or fewer raises an alert in the app and by email: at once, or in a daily or weekly digest.
Gone
checking portals by hand06 · Replies
Drafted on request, approved by a person.
Claude drafts a reply from the review alone; what a portal says about the visit stays out. The wording is checked: nothing that confirms the writer was a patient or was treated, no cure promised, no “best”, nothing offered for a review. Still blocked after a second try, the draft goes to a person to rewrite. The approver’s name is recorded, and the reply is pasted onto the portal by hand.
Gone
a reply that says too much07 · AI answers
What an AI tells patients.
Radi-O asks an AI with web search the questions patients ask, from the practice’s city, and records whether the practice is named, what is said about it, and whether its address, phone, hours and website match. A person then marks with ✓ or ✗ whether Radi-O read each answer right.
Being tried out: run by hand for now, and the results stay private.
Gone
guessing what an AI says about the practice